Humn Refund Policy

Effective Date: 1 April 2025
 

At Humn, we are committed to delivering high-quality services, learning experiences, and practical tools that support safer and more human workplaces. This policy outlines when and how refunds may apply.

Workshops

If you are unable to attend a booked workshop, cancellations must be made at least 21 days before the scheduled date to receive a full refund or to reschedule. Cancellations made within 21 days are non-refundable but may be transferred to another participant by prior arrangement.

Webinars

For paid webinars, cancellations must be made at least 7 days before the scheduled session for a refund. Cancellations made within 7 days will not be refunded, but we may offer access to the recording or credit toward a future session.

Other Products and Services

For digital products or downloadable resources, refunds will only be provided if the product cannot be accessed due to a technical issue on our end. Once accessed or downloaded, digital items are non-refundable.

For consulting or advisory services, refund terms will be outlined in individual agreements or proposals. If not specified, standard notice periods of 48 hours apply for cancellations.

How to Request a Refund

To request a refund, please contact us at hello@humn.global with your name, purchase details, and the reason for your request. We will review your request and respond within 5 business days.

Your Rights

This policy operates in addition to your rights under Australian Consumer Law. If a product or service is not delivered as promised, or is faulty, you may be entitled to a refund, replacement, or repair.